1. Eligibility for Returns:
Items eligible for return must be unused, unworn, and in the same condition as received.
Returns are accepted within 15 days from the date of delivery.
2. Non-Returnable Items:
Audio equipment products, and items classified as delicate materials are not eligible for return.
Customized or personalized items cannot be returned unless they arrive damaged or defective.
3. Return Process:
To initiate a return, customers must contact our customer service team within the stipulated return period.
Customers are responsible for securely packaging the item for return shipment.
Upon receiving the return request, we will provide instructions for returning the item.
4. Condition of Returned Items:
Returned items must be in their original packaging with all tags intact.
We reserve the right to refuse returns if the item shows signs of use, damage, or alteration.
5. Refund Process:
Refunds will be processed within 7-10 business days after receiving the returned item.
The refund will be issued to the original payment method used for the purchase.
In case of payment made through cash on delivery, refunds will be provided via bank transfer or store credit.
6. Return Shipping Costs:
Customers are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part or if the item is defective/damaged upon arrival.
7. Exchange Policy:
Exchanges are subject to product availability.
If the requested exchange item is not available, a refund or store credit will be provided.
8. Damaged or Defective Items:
In the event of receiving a damaged or defective item, customers must notify us within 48 hours of delivery.
We may request photographic evidence of the damaged or defective item before initiating the return process.
9. Cancellation of Orders:
Orders can be canceled before they are shipped.
Once an order has been shipped, the return policy applies.
10. Exceptions:
We reserve the right to amend or modify the return policy at our discretion.
Any changes to the return policy will be communicated to customers through our website or via email.
By making a purchase on our website, customers agree to abide by the terms and conditions outlined in this return policy. For any further inquiries or assistance regarding returns, customers can contact our customer service team.
